Stalking Napo

A long time ago in 2011 I wrote a blog post that was critical of Napo: the blogpost ABUSE OF PROCESS: DRAMATIC EXTENT OF STALKING IN THE FAMILY COURTS concerned the publication of a "dossier" of family court cases said to support the proposition that family court processes were being abused by convicted stalkers (published by Napo and PAS). Harry Fletcher, Assistant General Secretary of Napo, in a press release at the time said it was "outrageous" that "perpetrators of child abuse, murder and rape were given legal aid to continue to torment their victims through the family courts. This appears to have been going on for many years and has caused untold stress to victims and families. It is crucial that these vexatious applications be struck out".

It was a punchy soundbite, but I didn't think that the dossier made out the case at all, even if the underlying point was a good one. And I was worried that Napo had published a document that gave a very poor impression as to the impartiality of CAFCASS and did not advance public confidence in the family court system. More particularly I was worried that the material had been published in breach of the law concerning publication of information arising from family proceedings. In a year when at least one parent and one campaigner had been held in contempt of court for breach of that law (albeit a breach of a specific injunction rather than the rules per se - see Doncaster MBC v Watson [2011] EWHC 2376, the last in a series of judgments in that case [update 5 July : in fact there is a later judgment Doncaster MBC v Watson [2011] EWHC 2498 which deals with the question of whether the court could make a suspended order on an application to purge]), I thought it was unlikely (and yet on one level unsurprising) that an organisation like Napo would have, in conjunction with CAFCASS Officers, breached those court rules for the sake of a publicity campaign. On the face of it this seemed to be what had happened, which I thought rather extraordinary. So, before publication I tried to get in touch with Napo to make sure I had my facts straight. I asked how the case studies had been obtained, whether they were from a single source and whether the facts had been verified in some way. I asked if the other parties involved in the case, their lawyers or the judge in the case had been consulted. And I asked if judicial permission for disclosure of the information had been sought and received. I heard nothing.

I tried again shortly after publication, linking to the blog post, reiterating my previous questions and offering a right of reply. I waited for some time and, having heard nothing, made some Freedom of Information Act requests.

As suspected, they were returned on 5 March confirming that the "dossier" had not been compiled from an "approved research project" and I concluded that it was probably published in breach of the law concerning publication of information arising from family proceedings.

You can read the Freedom of Information Act requests and responses here:

http://www.whatdotheyknow.com/request/cafcass_research_projects#comment-26805

http://www.whatdotheyknow.com/request/communication_of_information

http://www.whatdotheyknow.com/request/approved_research_projects#outgoing-190905

On 29 March I tried to contact NAPO again, setting out the background and providing details of the Freedom of Information Act requests. I explained that I wanted to write a follow up post setting out what the Freedom of Information Act requests appeared to show, and making clear I wanted to write a well informed and fair piece on what had happened.

And then things started to happen. On 2 April I was contacted by Jonathan Ledger, General Secretary of Napo. My emails had not, it seems, been passed on to the relevant person. By 6 April I was contacted by Tony Mercer, Napo National Vice Chair with responsibility for the Napo Family Court Section in Cafcass and the Napo Family Court Committee where, I was told, the blog had already triggered some "very useful discussions". Napo asked to meet with me.

The gap in the chronology since then has been down to difficulties arranging a mutually convenient date for that meeting, but on 25 June, more than 6 months after my original blog post, I got an answer.

In short: Napo messed it up. It won't happen again. I had a lengthy meeting with three representatives from Napo, including Andy Stanton and Tony Mercer, in which they candidly acknowledged that the concerns I had raised in my original blog post were valid. I'm don't want to beat up Napo over this, particularly since the three very nice Napo people who took the trouble to travel to meet with me were plainly well intentioned and hard working practitioners with a wealth of experience in the field and who struck me as appropriately concerned, and anxious to turn this into a learning experience. I've been saying for a long time the law in relation to disclosure of information is a mess, that nobody understands it, and that it needs reform. Such propositions are scarcely controversial. But it is significant that we are enforcing (albeit rarely) our privacy laws against parents when such shocking (and frankly sloppy) breaches pass without so much as the raising of a judicial eyebrow. But I do feel that I need to finish the story as it were, part one of which was the first blog post. I'm pleased to have been able to have Napo's input to part 2.

It may be worth summarising the law about disclosure of information in children cases here. Under s12 Administration of Justice Act 1960 it is prohibited to publish "information relating to proceedings" that concern children unless court rules or an order provides otherwise. Breach of s12 Administration of Justice Act 1960 is a contempt of court. Case law tells us that "information relating to proceedings" is drawn quite widely and is not limited to information which might identify a child (the publication of which during proceedings is prohibited by s97(2) Children Act 1989, breach of which is a criminal offence). In the absence of an order relating to a specific case Part 12 Family Procedure Rules 2010 and Practice Direction 12G information may be published by means of an authorised research project, which requires the written permission of the President of the Family Division or of a Secretary of State after consultation with the President of the Family Division (or which is conducted under s83  of the Children Act 1989 or s13 of the Criminal Justice and Court Services Act 2000 which does not apply here). There are other circumstances set out in the PD in which disclosure is permitted by certain individuals to other individuals for specific purposes but none which are relevant to this case or which provide for the publication of information to the public at large.

Of course it isn't just the potential contempt of court issues here that are in issue. It's the substance: the alarming comments that a number of CAFCASS Officers have said publicly through this document, which disclose in my view pretty prejudicial attitudes to applications by fathers who have perpetrated violence - and which the leadership of Napo, if not its family court committee, did not think required editing before circulation. It's a PR disaster for CAFCASS (although they don't seem to have noticed) and one which has potential ramifications in terms of public confidence in the family court system generally and in CAFCASS more particularly, which is already at a critically low ebb.

So how did such car crash PR happen? To understand that you need to understand that Napo is the trade union and professional body for a varied mix of probation officers, family court advisors, family support workers and guardians. Napo tell me that:

Napo was introduced into Cafcass by the Family Court Welfare Officers who transferred from the Probation Service and it became the largest Trade Union in Cafcass with joint negotiating rights for Family Court Advisers (the main grade practitioners in both Private and Public Law), Service Managers and Family Support Workers.  The Napo Family Court Section has continued to recruit ex-LA Guardians and new entrants who have no historical connection with Probation or Napo.  Membership of the Napo Family Court Section has consistently hovered around 600 (about 50% of all those eligible to join), which is a fraction of the 8000 odd Napo members who work in Probation.  

So, it was historically a probation service representative body, although this of course originally incorporated the family court work which is now the role of Family Court Advisors. With the creation of CAFCASS in 2000 Napo membership was opened up to other categories of CAFCASS employees including Family Support Workers / Family Court Advisors / Guardians. Today, I am told, the family members comprise 552 of a total membership of 8157, and the Assistant General Secretary, Harry Fletcher has responsibility for Publicity and Campaigning for the whole organisation. But he is not a family court man, he's a probation man.

Yet it was Fletcher who headed up the Napo/PAS stalking campaign, and Napo tell me that :

As an afterthought Harry Fletcher approached Napo members in Cafcass directly for "evidence" of abuse of Private Law proceedings.  In doing this he inadvertently by-passed the Napo Family Court Committee, which is responsible for campaigning on professional issues in the Family Justice System and which should have vetted the information that was gathered.  Napo has given an assurance that such a blunder will not happen again.

So this campaign, which draws on information provided by the family section membership, which has potential to affect the reputation of those members and of their representative / professional body, and which makes some pretty bold policy statements (I'm thinking here of the proposal to remove fathers PR by way of criminal sanction) - didn't go through the Family Court Committee before publication. That's a pretty massive process failure.

So, the answers to those questions. Napo tell me that:

  • An email questionnaire originating from Harry Fletcher was sent to all the members. I don't know what the questions were (and nor did those at the meeting I attended), but it appears the respondents self selected. It appears that all the respondents who submitted a case were published (i.e. 33 of 540 members, assuming that no one respondent sent more than one case study which is far from clear), although I could not get confirmation of this.
  • No verification, quality control, or consultation was carried out. Neither the other parties in the case nor the judge were not notified. It follows that no judicial permission for publication was sought.

I've asked Napo about the pretty obvious flaws in terms of evidence gathering and quality control. I've seen guidance they've prepared giving an example of a permissible exercise "Napo asks members to identify the percentage of cases in which parties appear to be vexatious litigants". It seems to me that although asking that type of question won't offend against the privacy rules it will not produce any evidence of value. Not only will it be subjective, it will be stripped of any qualitative information which would enable any objective assessment to be carried out. This is a question of doing proper research not pop quizzes, and I think Napo need to do some more thinking in this area. Whilst a "market research" type approach might be sufficient in some fields of PR its simply inappropriate when it relates to the court system itself, where evidential rigour is central. There is nothing to stop them carrying out approved research projects or obtaining judicial permission in future to get around the privacy rules.

On a more basic level it seems to me to be obvious that before a document containing legal information is published and widely distributed it should be checked by someone who is cognisant with the area of law in question, as well as someone who understands the political sensitivities of the topic under discussion. The dossier very obviously was not scrutinised by either: it misstated the law, it confused court process and peeved those who expect better of CAFCASS than crass gender bias (that's me). Such confusion about basic court procedure and about basic article 6 matters is not just a proof reading / PR issue - the confusion originates from CAFCASS Officers on the ground who have reported their own understanding of what is happening in court. A good proportion of the 33 respondents to the questionnaire appear to have a pretty poor understanding of court process, a negligible understanding of the law relating to children and domestic violence and a dogmatic or formulaic approach to cases involving perpetrators of violence, which was not apparently tempered by any appreciation of the need to ensure a fair trial and due process in the determination of civil rights and where the court is interfering in the article 8 rights of parent and child. What's more they appear not to understand the privacy rules themselves, happy to pass information onto Napo. That is a training issue (maybe even a performance issue). We should not forget though, that Napo has 540 members, that the views expressed through the dossier may not be representative and may appear to be more inappropriate than in fact they are because we have insufficient facts to assess their validity.

However, I asked Napo to give some thought to their position in respect of this. Do they stand by the views of their members as set out in that dossier? Or are they able to identify that some of their members need to brush up on the law, on some core principles, and strive a bit harder to be impartial? The initial response, with which I have some sympathy, was that CAFCASS workers who wish to go on training events other than in house or free local safeguarding board training must take annual leave or use TOIL to do so. There is no meaningful training budget to facilitate this kind of learning or professional development. I think that CAFCASS themselves should consider the dossier and make training on these issues an urgent priority. I won't hold my breath.

Since our meeting though Napo tell me that

the Family Court Committee will seriously address the prejudice and legal ignorance that was displayed in some of the submissions from Napo FCAs, which were highlighted in this blog.

Good on them for fronting up to that difficult issue.

Also significant since my blog post is that the Napo Family Court Committee has drawn up a substantial and detailed document entitled "Guidance on Professional Standards and Family Court Practice". It covers a multitude of sins, and is broadly a constructive document, intended for use by beleaguered CAFCASS Officers "in order to better assert themselves when instructed to work unprofessionally". (Ahem)

Unfortunately, whilst it makes clear that CAFCASS Officers must be mindful of the rules on disclosure of information in the draft I was shown failed in my view to fully set out those rules in one area, and defined the privacy rules too narrowly in another (McKenzie friends and supporters not allowed into meetings with CAFCASS) and in another incompletely. I pointed out at least three pretty glaring errors in the document, including two incorrect summaries of absolutely key caselaw (Re L and Payne v Payne). Whilst this document has (thankfully) yet to be circulated to membership - the consequences of it being circulated to CAFCASS Officers with inaccurate information would potentially have been quite serious, both in terms of bruising cross examination and in terms of appropriate working practice. Again - on legal issues they need to seek legal advice or proofing. Especially in an area where they and others have got it wrong before.

So. The verdict?

Napo messed up. They aren't the first and they won't be the last.

I suspect the consequences of this blunder will take some time to permeate through.

For my part I am quite convinced that they are horrified about this whole mess and are doing their genuine best to sort it out and make sure things work better in future. I suspect they will be a lot more cautious in future, but I think they have a lot more thinking to do, and a few more procedures to write before they are done. In my opinion (knowing a fair bit about how representative bodies tend to work but little about this particular one) Napo need to look at their internal structures and procedures and consider co-opting both legal and PR expertise to their family court committee.

Oh, and when running a national campaign they need to actively listen to public reaction to those campaigns - monitoring their inboxes would be a good start.

 

NOTE : A draft of this blog post was sent to the three representatives of Napo prior to publication and minor factual errors were corrected, along with minor stylistic issues only.

Open letter to CAFCASS

"An open letter in respect of my resignation from Cafcass

26 September 2011

Dear  …………………,

I have long had my doubts as to whether Cafcass as an organisation is fit for purposeI have been critical of the honesty and integrity of the management of the service, things that continue to concern me.  I have to agree with the many individuals and organisations who have concluded that the problems of Cafcass are so manifold and entrenched   that any satisfactory solution requires a complete transformation.

This has, inevitably created tensions in my employment, particularly as Cafcass has become increasingly prescriptive in the way in which it requires its advisors to work.  The emergence and consolidation within Cafcass of a ‘compliance culture where meeting performance management demands becomes the dominant focus rather than meeting the needs of children and their families’ (Munro Review of Child Protection: Final Report: HMSO May 2011) is something that I, and many of my colleagues have found to be deeply troubling.

I have therefore, reluctantly, come to the conclusion that it is not possible for me, as a Cafcass employee, properly to represent the interests  of children nor to report independently, honestly and helpfully to the court in a way that is consistent with my statutory duties and my professional conscience.  Fulfilling the statutory duties  of a family court reporter requires a degree of professional autonomy which Cafcass employees are, in practice, effectively denied by the compliance culture and its various managerial buttresses.

I have  therefore resigned from Cafcass.  My last day of service was yesterday.

It is not possible for me personally to contact everyone with whom I have worked over many years but I would like to express my thanks to everyone within the Bristol and Avon Family Justice world for the generous advice, assistance and support I have received in all sorts of ways.  Please feel free to circulate this letter – and apologies to those I have not contacted directly.

Yours sincerely

Charles Place"

Background:

CAFCASS WEBSITE

Charles Place was suspended from CAFCASS in 2009 and allegations of misconduct made against him in connection with his voicing of concerns about the operation of CAFCASS were not upheld by the General Social Care Council. In it's decision notice the GSCC stated that Mr Place's criticism of delay in CAFCASS reporting on a private forum was "legitimate" and that "the facts supported the stance taken by [Mr Place] that CAFCASS had put a dishonest spin on the scale of the problems it faced." The decision notice can be found here.

Anthony Douglas, CEO CAFCASS

Anthony Douglas, CEO CAFCASS

I contacted Charles Place as a courtesy to ask if he minded the above letter being posted on Pink Tape. In his reply Mr Place raises a number of other points which, if an accurate reflection of how CAFCASS is operating, are very concerning. I have thought about whether or not it would be appropriate to include those supplemental comments in this blog post, but it seems to me that the questions raised are serious ones, and which are of public interest. I have however left out parts of the correspondence which might identify any individual, or which concern the detail of Mr Place's working relationship with specific colleagues.

I do not know whether the information below is entirely accurate - others may respond and tell me that Mr Place is wrong - but I do know that much of what he says is entirely consistent with my own observations and what other CAFCASS officers have told me openly or in confidence. I am however merely an outsider to the organisation, albeit that I have regular and frequent contact with it's representatives, and struggle daily to match needs of individual families with the a la carte menu of defined and restricted services that is a feature of post-Interim-Guidance CAFCASS.

In fairness to CAFCASS, they have of late received more positive inspection reports than in previous years (one example is here), which is an indication that they are doing something right. It is also fair to point out that CAFCASS, like other areas of the family justice system, continue to operate under increasing demand (see here: August care stats at record levels).

Charles Place's comments:

"I was suspended from work (again) in May of this year. The precise reasons for this were never really clear - evidence cited was a few internal. mildly disrespectful and slightly ranty emails and a spat over the content of some of my 'schedule 2' letters.  

I admit that I had been  aggrieved. Following my vindication by the GSCC last September in respect of Cafcass charges of 'gross misconduct' - which basically said my saying that Cafcass was dishonest couldn't be misconduct because it was true -  I failed to  get any sort of proper apology.  
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I have tended to avoid taking on public law cases for several years now because it has seemed to me almost impossible to do the job properly within the constraints imposed by Cafcass, and also because of a genuine fear of being subject to something like what happened to the CG in the Re K case - far from this being a 'one off'  as claimed by Cafcass it seemed to me to be 'an accident waiting to happen'  given the  attitudes of the Cafcass management.
 
As someone now primarily involved in private law work I felt  that there were real issues in the switch to the kind of intervention by Cafcass embodied in the 'schedule 2  letters that are now submitted pre 1st directions hearing.  The actual preparation of the letters required us slavishly to conform to a procedure: scripted telephone calls, rigidly restricted enquiries, a highly prescriptive template 'quality controlled' by a manager armed with three pages of tick boxes....The letters purport to be some sort of risk assessment and are often used   to warrant Cafcass' opposition to the making of any orders at all. They are a good example of an embodiment in practice  of what Prof Munro calls 'The false hope of eliminating risk' - which  'has contributed significantly to the repeated use of increased prescription as the solution to perceived problems. Consequently this has increased defensive practice by professionals so that children and young people's best interests are not always at the heart of decisions...'
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Any 'risk assessment' that relies on telephone interviews with the participants is bound to be limited in its validity.  The exclusion of any contact with the child in any circumstances for the purpose of writing a sched 2 harks back to the perception of the child simply as 'object of concern' as Lady Butler Schloss put it.

Reliance on these letters as the main Cafcass activity in private law cases has of course drastically reduced the capacity of the service to report under section 7. Consequently for a greatly increased proportion of children the possibility of their case being properly investigated with due reference to section 1.3 is lost. 

Eileen Munro

Eileen Munro

What was  really bugging me in May - in the context of many  other jobsworth type bureaucratic requirements if you know what I mean, was that because I had omitted to refer in some of my sched 2  letters to 'issues of diversity'  - even though i had no reason to believe that there were issues of this kind that were relevant to the application (and I accept, of course that sometimes such issues are very relevant) - my professional competence was being called into question and i was told to redraft letters that seemed to me - for what they were worth - perfectly adequate.  It seemed to impossible to have any sort of discussion or argument about this - or other aspects of the sched 2 policy without it becoming a disciplinary matter.

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Vera Fahlberg the American psychotherapist who wrote with such insight on issues of childhood attachment, fostering, loss etc was an admirer of the pre Cafcass system for representing children. She wrote - in the nineties - 'every child needs an 'irrational advocate' such a person as a guardian ad litem who will not be hidebound by rules and regulations and can be creative and imaginative.'  That was, pre cafcass something of a mantra for me and the absurdity of trying to substitute 'cafcass officer' for 'Guardian ad litem' in this passage is probably as good a way as any of understanding why I felt I had to get out of it!"

Mr Place draws my attention to the evidence of CAFCASS Chief Exec Anthony Douglas at the Parliamentary Public Accounts and Justice Committees, and the case of A County Council v K & Ors (By the Child's Guardian Ht) [2011] EWHC 1672 (Fam) (04 July 2011) (brief blog post here), which for him are evidence that problems persist. The Munro report is also quoted, and that can be found here.

I would welcome comment or response from CAFCASS.

Please keep any comments respectful and confined to the organisational issues not attacks on individuals.